Terms of Use — Veduka Investments

01The agreement

These terms govern your use of vedukainvestments.com and the Veduka Investments platform. By registering, or by instructing us to settle a bill, you accept them. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

The service is provided by Veduka Investments, at 3/20, Mothi Nagar Main Road, Porur, Chennai‑600116, Tamil Nadu.

02Definitions

Bill — a documented amount you owe to a third party: an invoice, rent under an agreement, a fee notice, a statutory demand, or a payroll register.
Payee — the third party entitled to receive that amount, registered and verified on the platform.
Settlement — the payment we make to the payee's bank account to discharge the bill.
Service fee — what we charge you for settling a bill, as set out in the Pricing Policy.

03What the service is

Veduka is a bill payment service. You appoint us as your agent for the limited purpose of discharging a specific bill you owe. You pay us the bill amount using your credit card, together with our service fee, and we pay the payee.

Each settlement is tied to the document that authorised it. We verify the payee's account before the first settlement and quote the bill reference when we pay, so the payee can match it against their own records.

04What the service is not

Not a cash advance. No cash is disbursed, there is no wallet and no stored balance.
Not a money transfer or remittance service. We settle documented bills to verified payees; we do not move money on open instruction.
Not a lender. Credit is extended by your card issuer under your agreement with them. Veduka lends nothing.
Not a bank or NBFC. We do not accept deposits and we do not hold funds on your behalf beyond the time needed to complete a settlement.
Not an escrow or dispute service. The commercial arrangement between you and your payee is yours alone.

05Eligibility and your account

You must be at least 18 years old and competent to contract under Indian law.
You must complete KYC before your first settlement, and keep those details current.
You may use only a credit card issued in your own name, or in the name of the business you are authorised to act for. Using someone else's card is a breach of these terms.
You are responsible for the security of your login credentials and for everything done through your account.

06Registering a payee

Before a payee can be settled, you must give us their details and the document that establishes the obligation. We verify the account by penny‑drop and match the account holder's name against the document.

We may decline to register a payee, or remove one, without being obliged to give reasons — typically where verification fails, the document does not support the payment, or the payee appears on a screening list.

07Placing a bill for settlement

You will see the bill amount, the service fee and the total before you confirm. Confirming authorises us to charge your card for the total.
An instruction cannot be recalled once we have initiated the settlement. Before that point, you may cancel and we will reverse the charge.
Settlements are made on banking days and are subject to banking cut‑off times and network availability.
We may hold, delay or decline an instruction where it fails a risk or compliance check. Where we can lawfully tell you why, we will.
Per‑bill and monthly limits apply, set at onboarding and visible in your account.

08Fees and taxes

The service fee is a percentage of the bill amount, disclosed before you confirm and set out in the Pricing Policy. Goods and Services Tax applies to the fee at the prevailing rate. A tax invoice is issued to you for every fee charged.

Anything your card issuer charges you — interest if you carry a balance, late payment fees, over‑limit charges, foreign exchange mark‑ups — is between you and them, and is not collected by or shared with Veduka.

09What you undertake

Each time you instruct a settlement, you confirm that:

the bill is genuine, currently payable, and owed by you to the payee;
the document you have uploaded is authentic and unaltered;
the payee is a genuine third party, and neither the payee nor the receiving account is held or controlled by you, your spouse, or an entity you control;
the payment is not a device to obtain cash, to move funds between accounts you own, or to disguise the nature of a transaction;
the funds and the underlying obligation are lawful.

10Prohibited use

You may not use Veduka:

to pay yourself, a person acting as a front for you, or an entity you control;
to obtain cash or a cash equivalent, or to purchase gift instruments, foreign exchange, securities or virtual digital assets;
to break a payment into smaller amounts to avoid a limit or a reporting threshold;
to settle anything connected with gambling, unlicensed lending, narcotics, weapons, or any activity prohibited by Indian law;
to pay a party subject to sanctions or listed under applicable anti‑money‑laundering rules;
with a card you are not authorised to use, or with details obtained fraudulently;
to create an invoice for a supply that has not taken place.

Attempts to route a payment to yourself are blocked at onboarding and screened again on every instruction. Where we detect a breach we will reverse or withhold the settlement, suspend the account, and report it where the law requires.

11Failed, delayed and returned settlements

If a settlement cannot be completed — the account is closed, the details are wrong, or the beneficiary bank rejects it — the amount is returned to the card that funded it, in line with the Refund Policy. Funds are never re‑routed to a different account and never paid out in cash.

We are not liable for delays caused by banking networks, issuer declines, incorrect payee details you supplied, or events outside our control.

12Disputes with your payee, and chargebacks

Once a bill is settled to the payee you nominated, the payment has done its job. Any dispute about the goods, services, tenancy or work behind that bill is between you and the payee, and you remain liable for the amount charged to your card.

If something has gone wrong on our side — a duplicate charge, an amount we processed incorrectly, a settlement that never reached the payee — raise it with us first at support@vedukainvestments.com. We would rather fix it than have it come back as a chargeback.

Raising a chargeback for a settlement we correctly completed on your instruction is a breach of these terms. We will contest it with the evidence on file, including the bill, your confirmation, and the settlement reference, and we may suspend the account.

13Suspension and closure

We may suspend or close your account, immediately and without prior notice, if we reasonably believe you have breached these terms, if we are required to by law or by a partner bank, if verification fails, or if the account shows a pattern consistent with cash extraction or laundering.

You may close your account at any time. Closure does not affect settlements already in flight, amounts you owe your issuer, or our record‑keeping obligations.

14Intellectual property

The Veduka name, the mark, the interface, the copy on this site and the software behind it belong to us. You may use the platform for its intended purpose; you may not copy, scrape, decompile, resell or reproduce any part of it without our written permission.

15Disclaimers and limitation of liability

The platform is provided on an “as is” basis. We do not warrant that it will be uninterrupted or error‑free, nor that a given issuer will treat a transaction in a particular way — classification of a merchant transaction is always the issuer's decision.

To the extent permitted by law, our aggregate liability arising out of or in connection with a settlement is limited to the service fee you paid us on that settlement. We are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss arising from your dispute with a payee.

Nothing here limits liability for fraud, wilful misconduct, or anything that cannot be excluded under Indian law.

16Indemnity

You will indemnify Veduka against claims, losses, penalties and reasonable legal costs arising from your breach of these terms, from a bill or document you submitted that turns out to be false, or from your use of the platform in a way that breaks the law.

17Governing law and disputes

These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction, subject to the grievance process below being attempted first.

18Grievance redressal

Level 1 — support@vedukainvestments.com. Acknowledged within 48 hours, resolved within 10 business days.
Level 2 — contact@vedukainvestments.com, addressed to the Grievance Officer, [name of officer]. Resolved within 21 business days.
Level 3 — if your complaint concerns the card transaction itself, you may approach your card issuer or the banking ombudsman mechanism available to you.

19Changes to these terms

We may amend these terms. Material changes are notified at least fifteen days before they take effect, by email or through the platform. Continuing to use Veduka after that date means you accept the revised terms; if you do not, close your account.